Japhlin Terms and Conditions October 2009

Workshop Repairs

All workshop repairs carry a minimum charge of £50.00 +Vat. (Laptop computers minimum £75.00 +vat) Customers will receive a fixed price quote if the repair would go over this minimum charge before any further work is carried out. If customers decide not to proceed with the repair then the equipment will be returned unprepared following the payment of the minimum charge to cover the investigation work.

Turnaround

Our priority system is flexible to meet the needs of our customers. Normal turnaround will be less than 7 Working days, next working day is not unusual. Please tell us if your repair is URGENT.

Please Note: We do not "lose" Computer Equipment belonging to our customers, neither does the equipment disappear into an indefinite repair cycle. You can be assured you will receive regular updates on your repair progress

No fix no fee

In the unlikely event that we are defeated and are unable to carry out a repair or when spares become unavailable or the equipment is uneconomic to repair there will be no charge to the customer.

no fault found

After exhaustive tests and there is no fault found we will contact you to provide further details of the problem to help solve it. Or you can have the item returned to you following payment of our investigation fee.(£50.00 +vat)

Warranty

All repairs completed carry a three month warranty on labour. New components used will carry the manufacturers warranty.

on site visits

Our on site hourly charge is £80.00 +vat for the first hour, and £50.00+vat for subsequent hours. Parts of hours are charged in proportion. All parts used are charged at gross cost.

home computers

Visit’s to home computers (not used for business) are charged at £50.00+vat for the first hour and £40.00+vat for subsequent hours. Parts of hours are charged in proportion.

data protection

JAPHLIN can not be held responsible for the loss of any data from customers equipment. Customers should ensure that all data is adequately backed up before bringing the item in for repair.

JAPHLIN is registered for VAT. Our Registration number is 488-8307-89